Shipping & Returns

Shipping Policy

We usually ship out merchandises within 24 hours from the date we received your order. Orders made on Friday afternoon and Weekends will be processed on the following business day. You will be notified by e-mail if there is any extraordinary circumstance. Our Cutt off time is at 12:00 PM (MST) order receipt after that time, will be shipped next day.

Returns/Exchange Policy

-Non-Perishable products.
Request for return and/or exchange can only be accepted within 7 days from your date of invoice. All returns and exchanges must be pre-authorized by Mexcart.com personnel prior to shipping the item to us. Authorization can be obtained by contacting Mexcart.com and receiving a RAN (Return Authorization Number). Without a RA number Mexcart.com cannot accept any returns or exchanges. Returns and exchanges may be subjected up to 30% of (prices of returned or exchanged products) restocking fees. Please also note that shipping/handling fees are non-refundable. No returns or exchanges will be accepted after 7 days from invoiced purchase date. Customers are responsible for shipping charges on returned items. Mexcart.com will ship exchanged products to the customer via USPS, UPS ground or otherwise based on any pre-arrangement made. Mexcart.com reserves the right to refuse returns/exchanges due to any unreasonable/unethical reasons determined by any Mexcart.com personel.

-Perishable products.
Due to nature of our products, no returns and/or exchanges are permitted on perishable items. Sales are final and contain no guarantees. If packaging were damaged during the delivering process, please contact appropriate carrier to report Damage Claim and Mexcart.com within 3 business days of the delivered date. In the event of a wrong item was ship to customer accidentally; Mexcart.com will replace it with correct item without extra shipping cost.
Should there be any questions pertaining to returns or exchanges please contact us at onlineorders@mexcart.com

Shipping Costs.

Please reffer to the attached shipping cost table, Shipping cost will be assested based on your order total, Our preffered shipping carrier is USPS. Our standart service is Ground shipment, that will take an average of 5 to 7 days to arrive to the final destination. If you require special shipping service level ( 2nd day, Overnite) please add special instructions once you place the order in the checkout section under "special shipping instructions".

INTERNATIONAL ORDERS:

YES...WE CAN DO IT

We also send our products to all world wide, please choose your country during checkout process to know the shipping cost.